How to Bypass if Your Amazon Account Was Locked Out?

If you just saw the message “Your Amazon account has been locked”, don’t panic. In most cases you can recover access within 24–72 hours by submitting the right documents. If recovery fails, you can create a new Amazon account — but only if you use a clean phone number and a different payment method. Here’s the shortest working path.

What is Amazon?

Amazon is the largest online retailer, which was the first to give a wide audience the opportunity to make purchases without leaving home. Initially, Amazon only sold books in paper and e-book versions, but today the selection includes more than 30 product categories, including consumer electronics, sporting goods, children’s toys and many more.

Due to the fact that Amazon does not have physical stores, the retailer manages to maintain very low product prices. Therefore, buying on the platform is extremely profitable, though this mainly applies to US residents, because the cost of delivery to some other countries may exceed the cost of the product.

The platform sells goods of its own production, and also allows individuals and legal entities to open their own store on its basis. In this case, Amazon acts as a guarantor of the transaction, carefully checking sellers before admitting them to the platform, processing payments, monitoring the fulfillment of the seller’s obligations, and also providing the possibility of returning goods.

When registering an account, Amazon asking for phone number to verify it. Ignoring notifications and refusing to pass verification is one of the grounds for getting a ban.

But let’s take a closer look at reasons why Amazon users can be banned. Keep reading to learn the most common ones.

Why Your Amazon Account Gets Locked

Amazon locks accounts automatically when its risk engine spots something off. The most common triggers:

• Login from a new country or device without 2FA confirmation.
• Too many failed password attempts in a short window.
• Payment mismatch — a card that doesn’t match the billing address, or a chargeback.
• Suspicious buying patterns — bulk orders of high-resale items (GPUs, iPhones, gift cards).
• Multiple accounts tied to the same phone, card, or IP (a big one for sellers).
• Policy violations on Seller Central — inauthentic complaints, late shipments, review manipulation.

Knowing the trigger matters. A payment flag is fixed with a new card and a billing statement. A multi-account flag is usually terminal.

Reasons for Blocking the Amazon Seller Account

When it comes to blocking the sellers’ accounts, all the cases can be divided into three types: listing blocking, account blocking, policy warnings and account reviews.

Here are some reasons why the platform might block a listing:

• Failure to comply with listing requirements. For example, defining the wrong product category, creating duplicates, using prohibited titles, etc.
• Customer complaints about the quality of your products. The site automatically processes customer reviews, and if they report that the product you sold is Expired, Used sold as new, Defective, you will receive a block.
• Failure to respect intellectual property rights. If the reason for blocking is a copyright violation, you can file a DMCA counter-notice, that is, a complaint to an unlawful copyright complaint. If there has been a violation and the copyright holder complains justifiably, they can sue you within 10 days of waiting.
• Sale of prohibited goods. If a complaint is legitimately received, it will not be possible to appeal it unless you provide evidence of the absence of a violation.

If you received a unlawful complaint, the product either:

1. Falls under the category of a possible violation, but does not violate the policy. In this case, you should appeal the complaint by writing a letter and attaching documents confirming this explanation.
2. The product does not fall into a prohibited category. If you receive a complaint that your product is on the prohibited list, but this is in no way true, it is probably the machinations of competitors: they added prohibited words to the listing. In this case, you must write an appeal explaining why the complaint is unlawful and your product is not included in the prohibited category.

Account Review Violations

Moreover, the ‘Amazon account locked’ status can be a result of ignoring notifications on the account review:

1. Potential High Price Error Alerts.
2. Dropshipping violation under review. The account will be unblocked after the first appeal, but after a repeated violation, accounts are not subject to unblocking.
3. VTR, LSR, ODR under review. This type of violation comes after violations of rating standards in Account health. In this case, you can either appeal or accept the violation by ticking the box.
4. Review manipulation violation. It can be removed in the same way as the previous violation.

Policy Warnings

Among the main bans, we can highlight the following reasons for getting the ‘Amazon account locked’ status:

• Multiple IP policy violations. This kind of ban is the result of the lack of addressing blocking of listings for violation of intellectual property rights.
• VTR, LSR, ODR blocking is the result of failure to address the account review or repeated violation or continuation. To remove the lock, it is important to indicate the correct Root cause.
• Dropshipping and Review manipulation are the result of a repeated violation or violation of the Code of Conduct. You cannot remove these violations.
• Blocking due to violations Expired, Used sold as new, Defective — to remove this kind of block, it is also important to find the correct Root cause.

How to Unlock Your Amazon Account Step-by-Step

Follow this exact order. Skipping steps is the #1 reason appeals get rejected.

1. Open the lock notice. Amazon almost always sends an email from account-update@amazon.com with a case reference. Don’t click links in the email — go to amazon.com directly and sign in.
2. Read the reason. The lock page will ask for either identity verification, payment verification, or a Plan of Action (sellers).
3. Prepare documents. Government-issued ID + a utility bill or bank statement issued in the last 90 days, in your real name and address. PDFs work better than phone photos.
4. Submit through the official form, not by email reply. Use the “Contact Us” → “Prime or Something Else” → “Account Settings” path.
5. Wait 24–72 hours. Do not resubmit — duplicate tickets reset the queue.
6. If rejected once, appeal once. Escalate to jeff@amazon.com (yes, it still routes to the Executive Seller Relations team) with a calm, factual message and your case ID.

If two appeals fail, the account is gone. Move on.

How to Create a New Amazon Account?

When you create a new Amazon account, it is crucial to comply with several points so that the site cannot track its connection with a previously deactivated account. Here are the signs that Amazon can utilize to track the connection:

• IP address or MAC address of the computer.
• Browser footprints, including cookies and flash objects.
• Personal data matching the data from the deactivated account.

Therefore, when registering, you will definitely have to leverage a VPN to change your IP address, along with utilizing completely new data, including your bank account number, internationally chargeable credit card, ID, tax information, and a phone number.

To securely verify your account with a phone number, you can use a one-time virtual phone from SMS-man but not your personal mobile.

Virtual Phone to Create a New Amazon Account

Virtual phone numbers with limited duration are a practical tool if you need to register on various online services and applications without submitting your real-life cellular phone. They are especially useful if you are concerned about maintaining your online anonymity and data privacy or need to get access to a platform that is blocked in your country.

Moreover, virtual numbers from SMS-MAN do not cost a fortune with a starting price for a disposable number from $0.14 per number. Alternatively, you are able to buy a temporary number with duration period up to 3 months.

Here is how you can obtain a one-time use number to create a new Amazon account:

1. Register on sms-man.com using an email address or verified social media account.
2. Replenish your balance via VISA, Payeer, AliPay or another suitable option.
3. On ‘Receive SMS’, opt for the service (Amazon) and the country of the mobile operator (US). Tap the purchase button.
4. Scroll the main page and copy the obtained number to submit it to Amazon.
5. Return to SMS-man and reveal an OTP by tapping the ‘Receive SMS’ button next to the number.
6. Leverage the confirmation code to verify the account.

Quick FAQ

Can I use Google Voice or a free online number?

Amazon blocks most VoIP ranges and free disposable-number sites. The SMS either never arrives or the number is flagged on submit.

How long before I can Create a New Amazon Account after a lock?

There’s no official cooldown. What matters is that your identifiers are unlinked, not how much time has passed.

Will Amazon refund a locked account balance?

Prime credits and gift-card balances are usually returned if you complete identity verification, even when the account stays closed. Ask explicitly in the appeal.

Amazon Account Locked again right after I made a new one — why?

Almost always a reused phone, card, or cookie. Start over with clean identifiers.