This instruction will guide users who use Alipay to top up balance to SMS-MAN account how to request refund and solve a series of trouble which might meet.

How to buy coupon on SMS-MAN (Method Alipay)

Visit our site https://sms-man.com/
Sign in with your account, you could see “Top up”
Then, it will show your order number again for confirmation, click the red button to confirm.
Select the coupon amount you want

4.Now you will redirect to third-party site to complete the order
Attention attention! You must leave a “contract number” even tho it’s fake, we will never contract you, but by this info we can gather information we need so our support can answer your questions or process your request of refund easily and fast.

5.Then, it will show your order number again for confirmation, click the red button to confirm.

6. Last step till you can activate your coupon. Scan QR-Code for purchasing coupon.Here it will show order’s number again(L230) , if you unsatisfied with our service, you can send this order’s number for the refund

How to request for alipay refund on SMS-MAN (Method Alipay)

Ⅰ
If users already used the coupon, you can contract with SMS-MAN supports in gourp chat and send them your account of SMS-MAN, if you meet our refund rules, you will receive refund within 24 hours.

Ⅱ
If users haven’t use coupon yet. Please send support the “contract number” you left when placing the order or the order’s number which starts from L230, we will find your missing coupon as soon as we can.

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